Grabian Resume

• LEADERSHIP COMPETENCIES
• • Strategic Planning
• • Project Management
• • Continuous Process Improvement
• • Budget Planning, Measurement & Control
• • Staff Management & Development
• • Security Policy and Assessment
• • Data Center Management
• • Vendor Relations
• • KPI Improvement & Control
• • Time cost & Control

EDUCATION

Fontbonne University – St. Louis, Missouri

Masters in Business Administration                                                                                                                        2008

Webster University – St. Louis, Missouri

B.A. Biology and Chemistry                                                                                                                                    1998

Certifications

·         ITIL – Foundation Certified

·         Sister of mercy advanced formation – Certified as an Advanced Formation Executive Leader

PROFESSIONAL EXPERIENCE

Red Card Systems – Clayton, Missouri                                                                                                      2011 – Present Director of Information Systems, Global Services                                                                                                                       

Responsible for core technology teams including: Information Security, Client Engineering Enterprise Messaging, Terminal Services, Engineering Operations, System Engineering, Storage, Microsoft SQL, telephony and networks, and Disaster Recovery.

·         Redesigned the IT support model for the enterprise.  Efficiency and productivity gains from this new support model, allowed the elimination of 65% of IT staffing increased customer satisfaction (30%) and decreased incident and service request turnaround time (80%).

·         Responsible for the daily operations of Information Systems supporting financial services, Corporate Client Services leveraging infrastructure consisting of over 200 servers and over 50 network devices

·         Designed and implemented a new service management system per the ITIL Foundation standards.  With this implementation the company now follows service and incident management, problem management and change and release management.

·         Instituted PCI compliance and SAS70 audit and certifications including other security standards.

·         Replaced and implemented enterprise standard telephony and network architecture and more efficient software for increased productivity in day to day business operations.

·         Implemented a virtual application delivery solution for over 1600 applications by integrating solutions by Microsoft, Citrix, UNIX, and VMware.

·         Consolidated four data centers into two decreasing the operational costs by $50,000 per year

·         Reduced the number of staff on the Global Services team to save salary and operational cost by $300,000 per year.

·         Recruited and mentored leaders in each of the areas of responsibility to deliver tangible business results in other departments throughout the company.

·         Department supported the standardization of all servers and desktops to a single operating system image with minimum hardware specifications.

·         Implemented Intelligent end-to-end monitoring to measure actual application performance at critical sites and alert teams to potential risks.

·         Designed and implemented a new SharePoint document management system for the enterprise.

·         Was responsible for the implementation of a comprehensive and demonstratable Enterprise Disaster Recovery Program. The program was successfully tested and validated in less than 2 months of the programs creation.

·         Establishment and use of metrics to monitor the success of information security controls.

Sisters of Mercy Health System – St. Louis Missouri                                                                                   2004 – 2010

Director, Solution Delivery and Information Services                                                                                    2006 – 2010

Responsible for core technology teams including: Systems Engineering, Information Security, Client Engineering (SMS, Citrix, Softgrid, and VMware), Enterprise Messaging, Terminal Services, Engineering Operations and Disaster Recovery.  Departments are comprised of directors, managers, architects, and engineers totaling approximately 200 FTEs.  Annual budgetary accountabilities include over $20 million in operating and capital budgets. 

·         Redesigned the IT support model for the enterprise.  Efficiency and productivity gains from this new support model, allowed the elimination of 15% of IT staffing reallocated to project based work while substantially increasing customer satisfaction (30%) and decreasing incident and service request turnaround time (70%).

·         New support model targets include first call resolution to hit 80% this year with a further reduction in operational staff by 20%.  This model was foundational for the re-organization recently completed by Mercy Information Systems Division.

·         Reduced annual expenses by over $10 million and reduced capital expenditures by $12 million while maintaining service level objectives and capital objectives.

·         Developed and deployed hardware strategy to decrease hardware component costs of business projects by 50%.

·         Key architect in the re-organization of the department in support of the strategic goal to move the ratio of operations vs. project work from 60/40 to 30/70.  The new organization achieved 50/50 this year with a target to hit 30/70 within 3 years.

·         Department supported the standardization of over 38,000 desktops to a single operating system image with minimum hardware specifications.

·         Implemented a virtual application delivery solution for over 1600 applications by integrating solutions by Microsoft, Citrix, UNIX, and VMware.

·         Consolidated 9 Citrix Farms and 8 Exchange environments to simplify system architecture while improving availability, capacity, and continuity.

·         Invested in tools for availability management and root cause troubleshooting which decreased diagnosis times by 90%.

·         Recruited and mentored leaders in each of the areas of responsibility to deliver tangible business results.

·         Implemented Quest Foglight end-to-end monitoring to measure actual application performance at critical sites and alert teams to potential risks.

Manager of Information Security and Client Systems                                                                            2004 – 2006

Developed a strategic information security program for the enterprise consisting of over 18 acute care hospitals with over 35,000 users. Security responsibilities have been broadened to include both electronic and physical security. Key accomplishments included:

·         Development of procedures and guidelines to ensure business processes address information security risks while improving customer interface and ease of use for clinical applications.

·         Delivery of information security policies that meet regulatory and industry requirements while recognizing their impact on the end users.

·         Championed an Automated Identity and Access Management System linked to our ERP system for the automated provisioning and de-provisioning of user accounts to dozens of clinical, financial, and infrastructure systems reducing turn-around times from over 2 weeks to less than 18 hours.

·         Directed the deployment of the first enterprise wide solutions for key security tools including Anti-virus, Intrusion Detection, Intrusion Prevention, Enterprise Firewall Clustering, Security Event Correlation, and Encrypted B to B communications. Tightened security was directly responsible for improved Cerner availability.

·         Hiring, training and development of key security personnel into an enterprise wide asset and achieving the best retention in the IT organization.

·         Was responsible for the implementation of a comprehensive and demonstratable Enterprise Disaster Recovery Program.  The program was successfully tested and validated in less than 7 months of the programs creation.

·         Responsible for capital and operating budget of over 15 million dollars.

·         Responsible for application services and support including deployments and upgrades for the facilities including enterprise application such as Cerner, HBOC Star, Vision, and many other clinical/regional applications

·         Assisted in the first PAC’s rollouts at the St. Louis facilities for several clinical departments as part of the enterprise PACS strategic initiative

·         Built the first Client Engineering and desktop management team for Mercy managing over 6000 desktops through SMS and controlled application pushes

·         Coordinated educational sessions for executive management, physicians, clinical and IT staff

·         Creation of a “common sense” vulnerability assessment program that more than paid for itself by resulting in a profit from recovered operational costs.

·         Development and implementation of processes for detecting, identifying and analyzing security related events.

·         Development of response and recovery plans including organizing, training and equipping teams.

·         Establishment and use of metrics to monitor the success of information security controls.

Business Owner/Consultant                                                                                                                              2002 – 2004 Technology Essentials, Saint Louis, MO

·         Custom built over 300 desktops, laptops and servers

·         Configured and administered over 100 small business networks with up to 50 servers

·         Responsible for designing and implementing projects that involved VMWare, Citrix Metaframe XP, 3.0 and 4.0, Windows Active Directory, Microsoft terminal servers and application servers for small and medium companies

·         Configured and administered Microsoft Exchange 5.5 and 2000 for several companies

·         Established client base of over 700 customers including 150 businesses, mostly through referrals

·         Installed Cat5e and Cat6 networks for most of my clients

·         Configured and administered Active Directory for over 25 business customers

·         Configured and administered Arcserve or Microsoft backup for my clients

·         Configured and administered routers, Cisco switches and VPN solutions for over 50 of my clients

·         Administered and trained over 200 adults on Server 2003 networks running Windows 2000 or 2003 environment

·         Worked with several local schools with their NT or 2000 domains.  Had over 7 service contracts and was lead support and systems administrator for their facilities.

Premcor Refining – St. Louis, Missouri                                                                                                      2000 – 2004

Information System Analyst

Primary responsibility in this position was to secure and protect the client server systems of Premcor. 

·Responsible for UNIX (SUN/SOLARIS, HPUX, and AIX) and related corporate networks.  Required to manage over 150+ UNIX servers spread out throughout the world with a limited staff.  By the publishing of Corporate Security Standards together with implementing several key products, Information Security was able to effectively centralize security administration, policy compliance monitoring, auditing, and intrusion detection. 

·Participant on the Disaster Recovery teams to ensure availability in the event of a catastrophic event. The team looked at both redundancy and contingency plans for the core data center and offsite planning. 

·Consultative role with all departments across the company to insure that the appropriate security is incorporated into new systems developed for the company.  As core systems were developed, I was responsible for ensuring that adequate security was designed within the systems and that significant vulnerabilities were mitigated or resolved. 

·Perform Anti-virus response at the desktop level throughout the organization.

·Test and validate the integrity of information transfer as new applications were introduced into the organization.